Privacy Policy – The Brow Lash Exchange
Last updated: 18/04/2026
Introduction
The Brow Lash Exchange (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you:
Book an appointment
Contact us
Visit our website
What Information We Collect
We may collect the following personal data:
Full name
Phone number
Email address
Appointment and booking details
Relevant treatment information (e.g. allergies, patch test records where applicable)
How Your Information Is Collected
Your data may be collected when you:
Book through Treatwell
Contact us via Instagram, phone, or email
Submit a form on our website
How We Use Your Information
We use your data to:
Manage and confirm bookings
Communicate with you about appointments
Provide treatments safely and effectively
Maintain client records where necessary
We do not sell or share your personal data for marketing purposes.
How Your Data Is Stored
Your information is securely stored using:
Booking platforms such as Treatwell
Secure devices and communication tools
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
Sharing Your Data
We only share your data when necessary, such as:
With booking platforms (e.g. Treatwell)
When required by law
Data Retention
We keep your data only for as long as necessary to:
Provide services
Maintain client history
Meet legal or insurance requirements
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time
To do so, please contact us directly.
Cookies
Our website may use cookies to improve your browsing experience.
You can control or disable cookies through your browser settings.
Contact
If you have any questions about this Privacy Policy or your data, please contact:
The Brow Lash Exchange
nathaliamartins@hotmail.co.uk